Fast answers, simple explanations, smart solutions—everything you need in our Frequently Asked Questions.

Frequently Asked Questions

GENERAL

How do I update the app?

You can update InvoiceClipz through the Google Play Store or Apple App Store by checking for updates in the app store.

What if I forget my login details?

If you forgot your password, use the Forgot Password option on the login screen to reset it. If you need further help, use the Help section in the app.

Can I use the app on multiple devices?

Yes, you can log in with the same account on multiple devices, and your data will sync automatically.

Does the app require an internet connection?

Yes, an internet connection is required to sync data, generate invoices, and access cloud-based features.

How can I contact support?

You can contact support through the Help section in the app.

Can I use the app offline?

Some features may work offline, but you need to be online to save invoices, sync data, and process payments.

LABOUR DAYS

What is the Labour Days feature used for?

The Labour Days feature helps subcontractors track where their team has worked. This makes it easier to generate a wages sheet when it's time for payments.

How do I record attendance for my team?

1.Select the date using the date selector. 2.Choose the project where your team worked. 3.Tap on a labour team member to mark them as having worked on that date at that project.

Can I change the date while tracking labour?

Yes use the 'Previous Day' and 'Next Day' buttons to navigate or tap the date to select a specific one.

How do I filter my labour team?

Use the filter options below the project selector to quickly find specific team members based on their assigned status.

Can I remove a team member from a labour entry?

Yes tap on the team member again to remove their attendance for the selected project and date.

How does this help with wage calculations?

Once labour days are recorded you can generate a wages sheet for quick and accurate payroll processing based on actual attendance.

QUOTATIONS

How do I create a quotation?

Go to the Quotation screen, select a project and a client, then add items using the 'Select Item Description' dropdown or enter a quick description manually. Enter quantity, rate, unit, and category, then tap 'Add to Quotation'.

How do I add items to a quotation?

Use the 'Select Item Description' dropdown to pick a predefined item or tap 'Enter a Quick Description' to add a custom one. Fill in the quantity, rate, unit, and category, then press 'Add to Quotation'.

Can I add a project or client while creating a quotation?

Yes, you can add a project or client without leaving the invoice screen. Tap the plus (+) icon next to the dropdown to add a new project or client.

Can I edit a project or client while creating a quotation?

Yes, when you select a project or client, a pencil icon will appear. Tap the pencil to edit the selected project or client without leaving the quotation screen.

Can I add a description to my list?

Yes, you can. Tap the plus (+) sign next to the list of descriptions to add a new one.

What is the category selection for?

The category selection helps organize items in the quotation according to predefined work types, making it easier for clients to understand.

Can I edit an item after adding it to the quotation?

Yes, tap on any item in the 'Items on this Quotation' section to edit the description, quantity, rate, unit, or category.

How do I remove an item from a quotation?

Tap the red trash icon next to the item you want to delete.

How do I share a quotation?

Once you've added all items, tap 'Share' at the bottom to send the quotation via WhatsApp, email, or other apps.

What does the 'Next Quote' button do?

Tapping 'Next Quote' lets you create a new quotation without leaving the current quotation screen.

INVOICES

How do I create an invoice?

Go to the Invoice screen, select a project and a client, then add items using the 'Select Item Description' dropdown or enter a quick description manually. Enter quantity, rate, and unit, then tap 'Add to Invoice'.

How do I add items to an invoice?

Use the 'Select Item Description' dropdown to pick a predefined item or tap 'Enter a Quick Description' to add a custom one. Fill in the quantity, rate, and unit, then press 'Add to Invoice'.

Can I add a project or client while creating an invoice?

Yes, you can add a project or client without leaving the invoice screen. Tap the plus (+) icon next to the dropdown to add a new project or client.

Can I edit a project or client while creating an invoice?

Yes, when you select a project or client, a pencil icon will appear. Tap the pencil to edit the selected project or client without leaving the invoice screen.

Can I add a description to my list?

Yes, you can. Tap the plus (+) sign next to the list of descriptions to add a new one.

Can I edit an item after adding it to the invoice?

Yes, tap on any item in the 'Items on this Invoice' section to edit the description, quantity, rate, or unit.

How do I remove an item from an invoice?

Tap the red trash icon next to the item you want to delete.

What is the Invoice Total?

The Invoice Total at the bottom of the screen shows the total sum of all added invoice items.

How do I share an invoice?

Once you've added all items, tap 'Share' at the bottom to send the invoice via WhatsApp, email, or other apps.

What does the 'Next Invoice' button do?

Tapping 'Next Invoice' lets you create a new invoice without leaving the current invoice screen.

MY COMPANY DETAILS

What is the Company Details setup for?

This setup allows you to add your company name, logo, address, and contact details, which will appear on your invoices and quotations.

How do I upload my company logo?

On Step 1, tap on the camera icon to select a logo from your device. The logo will be displayed on your invoices and quotations.

How do I enter my business address?

On Step 2, enter your Street Number and Name, Suburb, City, and Province. You can also select Towns to specify areas where your business operates.

Why should I add towns to my business profile?

Selecting towns helps potential customers find your business in their area when searching for services.

What contact details should I provide?

On Step 3, enter your Cell Phone Number, Other Telephone Number (if applicable), and Email Address. These details will be visible on your invoices and quotes.

Can I change my company details later?

Yes, all company details, including your logo, address, and contact details, can be updated anytime in Settings.

REFERRAL WALLET

What is the Referral Wallet?

The Referral Wallet tracks earnings from users who subscribed using your referral code. You can withdraw your balance once you reach the minimum payout threshold.

How do I earn referral rewards?

When someone subscribes using your referral code, you earn a commission per active user. Users with inactive subscriptions do not contribute to your earnings.

How is my monthly referral income calculated?

You earn a fixed amount per referred user who has an active subscription. The green box shows the monthly amount you are currently earning.

What does 'Possible Earnings' mean?

The 'Possible Earnings' amount (in red) shows how much you could earn if all your inactive referrals resubscribe.

How do I withdraw my referral earnings?

Once your Wallet Balance reaches R150, you can tap Withdraw to request a payout to your linked bank account.

Where can I see my withdrawal history?

Tap Withdrawal Transaction History to view past payouts and pending withdrawal requests.

QUICK DESCRIPTIONS

What is the Quick Description feature?

This feature allows you to quickly enter a service description for an invoice or quote without selecting from a predefined list.

How do I enter a Quick Description?

Type your description in the input field and tap USE to add it to your invoice or quote.

What does the "Suggest" button do?

The Suggest button provides AI-powered suggestions to improve spelling, clarity, and professionalism in your description.

How do I use a suggested description?

Tap USE next to any suggested description to apply it to your invoice or quote.

Can I edit a suggested description before using it?

Yes, after selecting a suggested description, you can edit it in the input field before confirming.

What happens if I cancel?

Tapping Cancel closes the Quick Description window without saving any changes.

WITHDRAWALS

How do I request a withdrawal?

Enter the amount you want to withdraw and tap WITHDRAW. The system will deduct a fixed withdrawal fee before processing your request.

What is the minimum withdrawal amount?

The minimum withdrawal amount is R150. You cannot request a withdrawal if your balance is below this amount.

Is there a withdrawal fee?

Yes, a fixed withdrawal fee of R5.00 applies to every transaction. This fee is deducted from your available balance.

How is my remaining balance calculated?

Your remaining balance is the total available balance minus the withdrawal amount and the fixed withdrawal fee.

How long does it take to receive my withdrawal?

Withdrawal processing times follow normal banking processing hours, which means delays may occur on weekends and public holidays.

Can I cancel a withdrawal request?

Once a withdrawal request is submitted, it cannot be canceled. Please ensure the details are correct before confirming.

Don't delay, start generating invoices and quotations the fast, simpleand smart way